Refund Policy
Clear and fair — here is how we handle refunds if a booking does not go ahead.
This Refund Policy explains how any advance payment or deposit is handled if a booking with UdaipurTaxi.com is cancelled or cannot be completed. It should be read together with our Cancellation Policy and Terms & Conditions.
Eligibility for a refund
- Advance cancellation: if you cancel well before your scheduled pickup, any advance paid is refunded in full.
- Short-notice cancellation: a small deduction may apply to cover the driver's reserved time, with the balance refunded.
- Service not provided by us: if we are unable to provide the booked service and no suitable alternative is arranged, you receive a full refund.
- No-shows: bookings where the passenger is unavailable at pickup are generally non-refundable.
How refunds are processed
Approved refunds are processed to the original payment method within a reasonable period, typically a few business days depending on your bank or payment provider. We will confirm the refund by email.
How to request a refund
To request a refund, email info@udaipurtaxi.com with your booking details. We will review your request promptly and respond by email.
Contact
For any questions about refunds, reach us at info@udaipurtaxi.com or 40 - University Road, Udaipur, Rajasthan, India - 313001.